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Estates

People and contacts

Estates Helpdesk

To request support from the Estates team, such as maintenance or cleaning, contact the helpdesk at EstatesHelpdesk@sussex.ac.uk

In the event of an urgent request, e.g. a major leak or a power outage, call the 24/7 line on 01273 87 7777 

Emergency

In the event of an emergency, call Security on 01273 87 3333. If you need to contact emergency services (e.g. ambulance), please call Security so they can escort them to the correct location on campus.

Feedback

For comments or feedback about the Estates team, please contact the Estates Helpdesk.

Reception and Main Office

Hastings Building, ̽»¨¾«Ñ¡, Falmer, Brighton, BN1 9RJ

Key Contacts

Senior Leadership Team (SLT)

 

Services

 

All residential receptions/porters are available on the Residences page.

Customer Service

For full information on customer service in your building, visit the facilities management webpage.

Grounds
Maintenance & Engineering
Non-Residential Facilities Management

Information on the Non-Residential zone structure and your assigned Facilities Manager can be found on our Facilities Management page.

Residences

Visit the residences page for more information on contacting your porter or reception.

Security and Transport
Feedback and Complaints

Whilst we endeavour to provide a good service at all times there may be occasions when this does not meet your expectations. To help you understand how to highlight your concerns, we have a clear escalation route to help resolve any issues quickly and effectively.

In the first instance you should contact the Estates Helpdesk to report maintenance issues. If you are a staff member, you can also contact your Facilities Manager. If you are a resident, please contact your reception instead.

Should a further escalation be necessary after this, our Head of Customer Service will review your expectations and the actions that have been taken so far.  They will provide you with information on what can be done to resolve your concerns and progress to a satisfactory conclusion.

If this is not achieved then a subsequent escalation may be made to our Partnership Director.

For more details on who to contact to submit or escalate a complaint, consult the Residential and Non-Residential Facilities Management pages.